Domain 10: Technology & Data (921426)¶

Industry Edition: ZORBA for Enterprise Software

This is the ZORBA for Enterprise Software variant of this domain.

Powering the enterprise with platforms and insight

Classification: Management Function Version: v0.1 (Draft)

Overview¶

This domain encompasses the enterprise's ability to design, build, operate, and evolve its technology landscape — from core infrastructure and applications through to data platforms, cybersecurity, and end-user technology services. It ensures technology investments align with strategic intent and that data is treated as a first-class enterprise asset. In a ZORBA-enabled enterprise, this domain carries a unique additional responsibility: managing the agent platform itself. The technology function not only deploys agents — it operates the infrastructure, tooling, and guardrails that make the blended workforce possible.

ZORBA Hierarchy: Domain → Capability → Process¶

ZORBA Level    │  APQC Equivalent     │  Description
───────────────┼──────────────────────┼─────────────────────────────────────
Domain         │  Category            │  Major area of enterprise activity
Capability     │  Process Group       │  What the organisation can do
Process        │  Process             │  How work flows to deliver a capability

Capabilities & Processes¶

10.1 Shape Technology Strategy and Architecture (700381)¶

Define the technology vision, principles, and enterprise architecture that guide investment decisions, platform choices, and the evolution of the technology estate.

#	Process	ID	Agentic Profile
10.1.1	Define the enterprise technology vision and principles	631824	H — Human-led; technology strategy requires human judgement on business priorities
10.1.2	Develop and maintain enterprise architecture standards	274953	H=A — Agents maintain architecture artefacts; humans set standards and make trade-offs
10.1.3	Assess emerging technologies and evaluate adoption readiness	918362	h+A — Agents scan, evaluate, and benchmark; humans decide strategic relevance
10.1.4	Manage the technology investment portfolio and roadmap	453271	H+a — Humans prioritise investments; agents model costs and dependencies
10.1.5	Govern architecture conformance and technical debt	186439	H=A — Agents detect drift and debt; humans approve remediation priorities

10.2 Build and Manage Applications (674421)¶

Design, develop, test, deploy, and maintain the enterprise's application portfolio — including custom-built, configured, and integrated software solutions.

#	Process	ID	Agentic Profile
10.2.1	Gather and prioritise application requirements	741258	H=A — Agents collect and structure requirements; humans validate and prioritise
10.2.2	Design and architect application solutions	529463	H+a — Humans design; agents generate reference architectures and patterns
10.2.3	Develop and configure application code	384716	h+A — Agents generate and refactor code; humans review, approve, and guide
10.2.4	Test and validate application quality	862147	h+A — Agents execute automated test suites; humans define test strategies and review edge cases
10.2.5	Deploy and release applications to production	195384	H=A — Agents orchestrate CI/CD pipelines; humans approve production releases
10.2.6	Manage the application portfolio lifecycle	647932	H=A — Agents track usage, costs, and health; humans decide rationalisation actions

10.3 Operate Infrastructure and Cloud Platforms (714538)¶

Provision, manage, and optimise the enterprise's computing infrastructure — including on-premises, cloud, hybrid, and edge environments.

#	Process	ID	Agentic Profile
10.3.1	Provision and configure infrastructure resources	428163	h+A — Agents execute infrastructure-as-code; humans define policies and approve changes
10.3.2	Monitor infrastructure health and performance	563291	A — Agent-autonomous; continuous monitoring with human-defined alert thresholds
10.3.3	Manage capacity planning and resource optimisation	819427	h+A — Agents forecast and recommend; humans approve scaling decisions
10.3.4	Operate cloud platform services and governance	246875	H=A — Agents enforce guardrails and track spend; humans set cloud strategy
10.3.5	Execute infrastructure auto-remediation and self-healing	738514	A — Agent-autonomous; automated remediation within predefined runbooks
10.3.6	Manage network and connectivity services	391648	H=A — Agents monitor and configure; humans approve topology changes

10.4 Govern Data and Deliver Analytics (283946)¶

Manage data as an enterprise asset — ensuring quality, accessibility, governance, and the delivery of analytics and insights that drive decision-making.

#	Process	ID	Agentic Profile
10.4.1	Define data governance frameworks and ownership	625813	H+a — Humans define governance; agents maintain catalogues and lineage
10.4.2	Manage data quality, profiling, and remediation	948271	h+A — Agents profile and cleanse data; humans set quality thresholds and resolve exceptions
10.4.3	Build and operate data pipelines and integration	174593	A — Agent-executed; automated pipeline orchestration with human-defined schemas
10.4.4	Deliver business intelligence and reporting	983322	h+A — Agents generate dashboards and reports; humans interpret and act on insights
10.4.5	Develop and manage advanced analytics and models	812367	H=A — Agents train and tune models; humans validate methodology and interpret results
10.4.6	Manage master data and reference data	469752	H=A — Agents maintain records; humans resolve conflicts and approve golden records

10.5 Protect Information and Ensure Cyber Resilience (866025)¶

Defend the enterprise against cyber threats, manage information security risks, and ensure resilience through detection, response, and recovery capabilities.

#	Process	ID	Agentic Profile
10.5.1	Define cybersecurity strategy and risk posture	317524	H — Human-led; security strategy requires executive judgement and risk appetite alignment
10.5.2	Manage identity, access, and authentication controls	853162	H=A — Agents enforce policies and detect anomalies; humans approve access exceptions
10.5.3	Monitor threats and operate security operations	246819	A — Agent-autonomous; continuous threat monitoring and initial incident triage
10.5.4	Respond to and recover from security incidents	671438	H+a — Humans lead incident response; agents execute containment playbooks and collect forensics
10.5.5	Conduct vulnerability management and penetration testing	594273	h+A — Agents scan and prioritise vulnerabilities; humans validate findings and approve remediation
10.5.6	Manage security awareness and training	914295	H=A — Agents deliver training and simulate phishing; humans design curriculum and review results

10.6 Deliver Technology Operations and End-User Support (158493)¶

Operate the day-to-day technology services that keep the enterprise running — including service desk, incident management, problem resolution, and end-user computing.

#	Process	ID	Agentic Profile
10.6.1	Operate the service desk and manage service requests	824367	h+A — Agents handle tier-0/1 requests; humans manage complex escalations
10.6.2	Manage incidents and restore services	396142	H=A — Agents detect, categorise, and initiate response; humans lead major incident resolution
10.6.3	Conduct problem management and root cause analysis	571829	H+a — Humans lead analysis; agents correlate data and suggest patterns
10.6.4	Manage change and release processes	249618	H=A — Agents assess impact and schedule changes; humans approve and review
10.6.5	Provision and manage end-user devices and workplace technology	683475	h+A — Agents automate provisioning and configuration; humans handle exceptions

10.7 Manage the Agent Platform (925743)¶

Operate, evolve, and govern the infrastructure that enables enterprise AI agents — including agent hosting, orchestration, lifecycle management, and the tooling that connects agents to enterprise systems. This is the ZORBA-specific meta-capability: the technology that enables the blended workforce.

#	Process	ID	Agentic Profile
10.7.1	Operate agent hosting infrastructure and runtime environments	348261	H=A — Agents monitor their own platform; humans manage capacity and architecture
10.7.2	Manage agent lifecycle — provisioning, versioning, and retirement	517948	H+a — Humans approve agent deployment; agents manage version control and rollback
10.7.3	Govern agent access to enterprise systems and data	264839	H — Human-led; access decisions require accountability and policy alignment
10.7.4	Monitor agent performance, health, and resource consumption	893162	A — Agent-autonomous; agents monitor agent fleet health and flag anomalies
10.7.5	Manage agent orchestration and inter-agent coordination	471526	H=A — Agents execute orchestration; humans define workflow boundaries and escalation rules
10.7.6	Maintain the agent tooling ecosystem and integration layer	635274	H=A — Agents maintain integrations; humans approve new tool access and capabilities
10.7.7	Manage agent platform security and isolation	182943	H+a — Humans set security policies; agents enforce isolation and detect breaches

Summary¶

Capability	ID	Process Count
10.1 Shape Technology Strategy and Architecture	700381	5
10.2 Build and Manage Applications	674421	6
10.3 Operate Infrastructure and Cloud Platforms	714538	6
10.4 Govern Data and Deliver Analytics	283946	6
10.5 Protect Information and Ensure Cyber Resilience	866025	6
10.6 Deliver Technology Operations and End-User Support	158493	5
10.7 Manage the Agent Platform	925743	7
Total		41 processes

Agentic Profile Legend¶

Code	Meaning
H	Human-only — agent participation not appropriate
H+a	Human-led with light agent support
H=A	Balanced human-agent collaboration
h+A	Agent-led with human oversight or approval
A	Agent-autonomous within defined boundaries